Refund policy

At Tuckstreet, we strive to provide our customers with the best shopping experience and the highest quality products. We understand that sometimes you may change your mind or encounter issues with your purchase. To ensure your satisfaction, we offer a 30 Days Return Policy outlined below:

1. Eligibility for Returns:

  • Returns are accepted within 48 hours of receiving your order.
  • The item(s) must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Proof of purchase, such as the original receipt or order confirmation, is required for all returns.

2. Return Process: If you wish to return an eligible item, please follow these steps:

a. Contact our Customer Service team within 24 hours of receiving your order to initiate the return process. You can reach us via  our chat feature on the website or email support@tuckstreet.com.

b. Provide your order number, item(s) you wish to return, and the reason for the return.

c. Our Customer Service team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed.

d. Pack the item(s) securely in the original packaging or a suitable alternative, along with the original receipt and any relevant documentation.

e. Clearly write the provided RA number on the outside of the package.

f. Ship the package to the address provided by our Customer Service team. You are responsible for the return shipping costs.

3. Inspection and Processing: Once we receive the returned item(s), our team will inspect them to ensure they meet our return policy criteria. If the return is approved, we will process your refund within 10 business days using the original payment method. Please note that original shipping charges are non-refundable.

4. Refund Options: You will have the option to receive:

  • A full refund to the original payment method minus the shipping charges.
  • Credit for the purchase amount, which can be used towards future orders.

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact our Customer Service team immediately. We will arrange for a replacement or offer a full refund, including return shipping costs.

6. Customer Responsibilities:

  • Ensure the item(s) are returned within 24 hours of receiving your order.
  • Package the item(s) securely to prevent damage during transit.
  • Cover the cost of return shipping.

We value your trust and are committed to making your shopping experience with Tuckstreet enjoyable and hassle-free. If you have any questions or concerns about our 30 Days Return Policy, please don't hesitate to contact our Customer Service team.


Note: This Return Policy is subject to change without prior notice. Please refer to our website or contact our Customer Service team for the most up-to-date policy information.